One shared inbox
SMS, WhatsApp and chat app conversations in one place for the whole team.
Solutions for customer service
Answer customers on the channel they prefer.
Two-way SMS, WhatsApp and chat apps in one place, so your team resolves questions in minutes instead of hours on hold.
C
CHATTI
Registered sender ID
Hi, where is my order #48213?
Trusted by Australian and global brands
What you get
Built for customer service.
Shorter queues
Deflect calls to messaging and answer several customers at once.
Automation first
Bots answer common questions and hand over to a person when needed.
Satisfaction surveys
Collect feedback by SMS straight after every interaction.
Popular ways to use it
- Order and delivery enquiries
- Booking changes
- Customer satisfaction surveys
- Support ticket updates
- WhatsApp customer care
Customer stories
In good company.
Aramex
41%of shipment enquiries handled on WhatsApp
Shipment enquiries answered where customers already are.
The global logistics company moved shipment enquiries onto WhatsApp for more than a million customers.
Transport and logisticsWhatsApp
Higher delivery rates, higher campaign ROI.
Australia's number one ready-made meal delivery company sends order updates and campaigns by SMS and email through Chatti.
Retail and commerceSMSEmail
Signing requests that get opened.
The Australian e-signing platform sends signing requests and reminders by SMS so documents are completed faster.
TechnologySMS
More solutions
Start sending in minutes. Start earning on day one.
Free trial credits, SMS from 5.5c per SMS, ex GST, Qantas Points on every dollar, and an Australian team on 1300 242 884.